My withdrawal will not go through
First find out whether it left the platform at all. A withdrawal stuck inside an account and a transaction waiting on the network are two different problems with nothing in common.
- Look for a transaction hash, before anything else A withdrawal with a hash has left. A withdrawal with a status and no hash has not. Everything you do next depends on which of the two you are looking at.
- If there is a hash, check it on an explorer Paste it into a block explorer for that network and read the confirmations. If it is confirmed and the address is yours, the money arrived — check the wallet on the right network before anything else. Reading a block explorer is the two-minute version. A confirmed transaction cannot be recalled, cancelled or redirected by anyone, including the platform.
- If there is a hash and it is still unconfirmed, it is a fee and timing question Networks get congested, and a transaction sent with a low fee waits. There is nothing to fix from your side on a withdrawal the platform signed — this one resolves itself. Fees, confirmations and timing explains what sets the wait.
- If there is no hash, find which hold applies New withdrawal address, a changed password or second factor, a recent deposit still clearing, a daily limit, a tier your verification does not cover. These are published rules on an established platform, and each has a stated window.
- Check the address and network you actually entered The wrong network with a valid-looking address is the most common way a withdrawal appears to succeed and arrive nowhere. The address and network checker tells you which chains an address is valid for, offline.
- Never send money in to get money out A fee to release, a tax to clear, a deposit to "activate" the withdrawal, a top-up to reach a tier that appeared today. No platform that holds your balance needs a payment from you to return it.
- If the stated window has passed with no hash, escalate in writing The platform's formal complaints channel, then the regulator it is licensed by. State the amount, the date, the ticket numbers and the window you were given.
Pending on the platform, pending on the network
These two words look the same in an interface and mean opposite things. Pending on the platform means nobody has signed anything yet: your balance is a number in their database, and the delay is a decision, a queue or a rule. Pending on the network means it was signed and broadcast, it exists publicly, and the only thing left is confirmation — which arrives whether anyone attends to it or not.
The transaction hash is the line between them, which is why it is the first thing to look for rather than the last. A platform that cannot produce one for a withdrawal it says it processed has not processed it.
Rejected is better news than silent
A withdrawal that comes back rejected, with the balance returned to the account, is usually a rule: an unverified address, a limit, a mismatch between the name on the account and the destination on platforms that check. Unpleasant, legible, fixable. A withdrawal that sits in processing with no hash and no window is the state worth worrying about.
When the wait stops being reasonable
Established platforms publish their windows, and even a slow one resolves in days rather than weeks. Three things turn a delay into something else: the window keeps moving, the requirements grow each time you comply, or a payment is required to complete a withdrawal. The last one is not a delay at all — if your funds are gone sets out what the first hour looks like, and the frozen-account path covers the review version of this.
The part worth knowing in advance
A balance on a platform is a claim on a company, not coins in your possession. Everything on this page follows from that one fact, and it is the reason the advice across this site is to hold what you are not actively trading in a wallet whose keys are yours. Not your keys, not your coins is the short version; custody, and who holds the keys is the long one.
Anyone who contacts you offering to recover this is the next thief
It follows losses within days, sometimes hours, and it copies the names of real firms, regulators and police units. Nobody legitimate finds you first. How the recovery scam works →
Last checked 19 Oct 2026. This page is procedure, not legal advice — what a report achieves depends on where you live.